COVID-19 & Telehealth for PT - HD Physical Therapy

HD Physical Therapy is OPEN!

Our offices in Wakefield & Burlington are OPEN for patients in need of, or who prefer, one-on-one, in-clinic visits. These can include, but are not limited to: patients with postponed/rescheduled surgeries, post-surgical patients, patients requiring manual therapy, new patient evaluations, re-evaluations and urgent care patients.

We are also still treating some lower acuity and routine patient visits through telehealth, where appropriate. We support social/physical distancing efforts, and we know that these virtual visits can ensure that patients continue to progress toward their goals. This option allows for remote patient and therapist contact, assessment, care, advise, education, reminders, intervention and monitoring…a lot of what we do in person.

Also, a combination of both in-clinic and telehealth visits can help patients that have a plan of care that requires hands-on treatment plus exercises they can complete on their own. This approach usually starts with an initial in-clinic evaluation, then transitions to telehealth. We have lots of options to help everyone.


We clean. We screen. We protect. At HDPT we are constantly implementing new policies and procedures to keep everyone safe; it is our first priority. We are practicing legally and ethically, and are adhering to ever evolving CDC, local, state and federal recommendations and guidelines.


  • We screen patients in-person for COVID-19 symptoms.
  • We can take patient temperatures to check for fevers over 100.4F.
  • If you are exhibiting any symptoms, we kindly ask that you reschedule your visit for 14 days out, or after the elimination of all symptoms.
  • All staff members are screened daily for symptoms.
  • Any employee presenting symptoms consistent with COVID-19, or that has been in direct contact with someone that tested positive, will be sent home to self-quarantine for 14 days.

Spacing and Distancing:

  • We have rearranged our waiting area, removed all sharable objects, and encourage people to now wait outside until their exact appointment time.
  • We limit patient interaction and create physical distance of 6′ or more to the greatest extent possible.
  • All care is one-on-one with a staff member, at a safe distance from other staff members and patients.
  • Non-essential vendors, observers and other individuals are prohibited from entering our clinics.


  • A strict hand washing and hygiene protocol is in place for all staff members.
  • An enhanced cleaning and disinfecting regimen is in place, including all equipment and high touch surfaces and areas.
  • We have hired a professional cleaning and sanitizing company to supplement our efforts.
  • Alcohol-based sanitizer is available in both clinics for patient and employee use.

Personal Protective Equipment (PPE):

  • We require face coverings or masks for all employees and patients.
  • Physical therapists wear gloves when providing hands-on care.
We have all required COVID-19 written control plans, attestation posters, and employer and worker posters in place.

What About Telehealth?

Telehealth is the use of technology to provide real-time health care to patients at a distance. Telehealth is delivered using video and audio connections on mobile phones, tablets and desktop computers. Governor Baker approved the use of telehealth visits on March 15, 2020 to encourage physical distancing and to allow healthcare providers to safely provide much needed services to the public. In response, we fully expanded our telehealth services.

What Online Platforms Are You Using For Telehealth Services?

Clinicient is the cloud-based, electronic medical record (EMR) service we use at HDPT. They adapted their products and services in response to the COVID-19 crisis, expanding their InsightGO platform. InsightGO allows us to perform telehealth visits directly through our existing documentation software. It allows us to efficiently deliver and document care, from any location. The one-on-one visits will last for approximately 30 minutes each.

We can also perform telehealth services through other online portals.

For patients WITHOUT a Account: DOXY.ME is an online, video telemedicine provider. You simply click a personalized link in your email to join us for a video call. No need to download software or create an account. Just use a browser on a computer or device with a camera and microphone. It supports PCs and MACs, Chrome, Firefox and Safari, Android and iOS users. All DOXY data is encrypted, your sessions are anonymous, and none of your information is stored. They adhere to HIPAA, PIPEDA and GDPR data privacy requirements.

For patients that have or prefer to use a Account: G SUITE HANGOUTS MEET

Google Hangouts Meet is Google’s video conferencing software, provided as part of G Suite (Google’s answer to ZOOM). We can set up a meeting and share a link in an email invite. With G Suite, every meeting automatically includes its own dial-in details. All video and audio streams in Meet are encrypted. In supporting HIPAA compliance, the G Suite Services are designed with privacy, confidentiality, integrity, and availability of data in mind.

What Is The Cost of Telehealth?

Only a few months ago, very few health insurers in the United States, and about half of Medicaid programs, reimbursed for telehealth services. However, on March 15, 2020, the Department of Public Health issued a statement saying all commercial insurers and the Group Insurance Commission are required to cover medically necessary telehealth services in the same manner they cover in-person services. Most insurance companies have now adjusted and are covering telehealth visits at the same rate as in clinic visits. The process is still evolving, so we will go over all available options with you, on a case-by-case basis.

Also, for telehealth visits most health insurance companies are waving patient co-pays or any financial responsibilities during this time. Regardless of insurance coverage, telehealth is also always offered as a cash-based service. We are currently following our standard fee-schedule rates for telehealth services.

How Do We Pay For Your Telehealth Services?

You can easily pay online through our secure payment page: 


Thank you for allowing us to be of service to you during these changing times. We are grateful for your ongoing support and patience, and we will work diligently to continue to assist you throughout your care journey. We will get through this together; let us know who and how we can help.

If you have any questions or concerns, want to learn more, or want to schedule a visit, kindly contact us:

Wakefield clinic: 781-587-0776

Burlington clinic: 781-552-3600