HD Physical Therapy offers TELEHEALTH services!

At HDPT, we are working hard to ensure that we can continue to care for you, while also implementing policies and procedures to keep you and our staff family safe from the COVID-19 virus. We are also practicing legally and ethically, and are adhering to ever evolving state and federal practice guidelines and payer contract agreements.

Our offices in Wakefield and Burlington are OPEN for patients in need of on-one-one, in-clinic visits. These can include: post-surgical patients, patients requiring manual therapy, new patient evaluations, re-evaluations and urgent care patients. Physical therapists are essential medical professionals. Healthcare workers are overwhelmed right now, and physical therapists have the fundamental responsibility to manage musculoskeletal symptoms, improve your health and keep you out of doctor’s offices and emergency rooms.

We are also transitioning certain lower acuity and routine patient visits to telehealth/telemedicine visits. We have an obligation to support social/physical distancing efforts. In-person care is the gold standard, but we believe that virtual visits will ensure that you continue to progress toward your goals at this time.


Telehealth is the use of telecommunications technology to provide real-time health care to patients at a distance. Governor Baker approved the use of telehealth visits on March 15, 2020 to encourage physical distancing and to allow healthcare providers to safely provide much needed services to the public.

How is telehealth delivered? Telehealth is delivered using video-conferencing and audio communication on mobile phones, tablets and desktop computers. The visits will last for approximately 30 minutes each.

Who participates in telehealth? Healthcare professionals can use telehealth to see patients or to consult with other healthcare providers.

What can telehealth be used for? Telehealth has many applications in healthcare, including allowing for long-distance patient and clinician contact, assessment, therapy, care, advice, reminders, education, intervention and monitoring.

Where can telehealth be provided? Telehealth can be provided to a patient anywhere where there is access to the Internet.

What Online Platforms Are You Using For TELEHEALTH Services?

Clinicient is the cloud-based, electronic medical record (EMR) service we use at HDPT. They have already adapted their products and services in response to the COVID-19 crisis, expanding their InsightGO platform. InsightGO allows us to perform telehealth visits directly through our existing documentation software. It allows us to efficiently deliver and document care, from any location.

We can also perform telehealth services through other online portals.

For patients WITHOUT a GMAIL.com Account: DOXY.ME

Doxy.me is an online, video telemedicine provider. You simply click a personalized link in your email to join us for a video call. No need to download software or create an account. Just use a browser on a computer or device with a camera and microphone. It supports PCs and MACs, Chrome, Firefox and Safari, Android and iOS users. All DOXY data is encrypted, your sessions are anonymous, and none of your information is stored. They adhere to HIPAA, PIPEDA and GDPR data privacy requirements.

For patients that have/prefer to use a GMAIL.com Account: G SUITE HANGOUTS MEET

Google Hangouts Meet is Google’s video conferencing software, provided as part of G Suite (Google’s answer to ZOOM). We can set up a meeting and share a link in an email invite. With G Suite, every meeting automatically includes its own dial-in details. All video and audio streams in Meet are encrypted. In supporting HIPAA compliance, the G Suite Services are designed with privacy, confidentiality, integrity, and availability of data in mind.

What Is The Cost?

One month ago, only a few health insurers in the United States, and about half of Medicaid programs, reimbursed for telehealth services. However, on March 15, 2020, the Department of Public Health issued a statement saying all commercial insurers and the Group Insurance Commission are required to cover medically necessary telehealth services in the same manner they cover in-person services. Each individual payer has specific rules and regulations they are currently structuring, and our professional organizations and leaders in PT are still advocating for this complete coverage. Some insurance companies have adjusted and are covering telehealth visits at the same rate as in clinic visits. Therefore, as this process is still evolving, we will go over all available options with you, on a case-by-case basis.

Regardless of coverage, telehealth is always offered as a cash-based service. We are currently following our standard fee-schedule rates for telehealth services.

How Do We Pay For Your Services?

You can easily pay online through our secure payment page:



Thank you for allowing us to be of service to you during these taxing times. We are grateful for your ongoing support and patience, and we will work diligently to continue to assist you throughout your care journey. We will get through this together.

If you have any questions or concerns, want to learn more, or schedule a visit, kindly contact us:

Wakefield clinic: 781-587-0776

Burlington clinic: 781-552-3600

General questions: info@HDPTonline.com

Ed: ED@HDPTonline.com

Glenn: GRD@HDPTonline.com